FAQs

Privacy Policy

We take your privacy seriously. All payment information is processed securely through Stripe, a trusted third-party payment gateway. Chilli Fagara does not store or access your credit card details.

Payments Methods

How can I pay for my purchase?

We accept payments via VISA and MasterCard. Please ensure that your card is valid and has sufficient funds for a successful transaction.

Exchanges & Returns

Can I return or exchange an item purchased online?

Returns: Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.

Exchanges: Items can only be exchanged if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] for assistance.

How do I return a product?

To return an item, please mail it to:
G/F, 7 Old Bailey Street, Central, Hong Kong
Shipping Costs: You are responsible for covering the shipping costs for returns. Please note that shipping costs are non-refundable.

Shipping & Delivery

What delivery options are available?

We currently offer delivery via SF Express only.

Where is my order?

Once your order is confirmed, you’ll receive an email with tracking details. Please note that our delivery partner will handle tracking updates.

Can I cancel or change my order?

Yes, if your order has not yet been prepared or sent for delivery. To make changes or cancel your order, email us at [email protected].

Can I buy your products as corporate gifts?

Absolutely! Thank you for choosing our products to share with your clientele. Our MA LA TANG Sauce Gift Set is our signature item and a favorite among our customers. It’s the perfect way to spice up any occasion.